Shipping & Returns
Shipping Policy
At Deviant LLC, we want to ensure a smooth and reliable shipping experience for our customers. Here's an overview of our shipping policy:
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Order Processing and Fulfillment:
After placing your order, we carefully process and prepare it for shipment from our various fulfillment centers. Please allow 7 days for order processing before it is shipped. Kindly note that shipping times may vary depending on the availability of the items and the fulfillment center from which your order is being shipped.
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Shipping Methods and Delivery Time:
We work with trusted shipping partners to deliver your packages. The shipping method you choose during checkout will determine the estimated delivery time. Please note that delivery times may be subject to unforeseen circumstances or events beyond our control. We will provide you with a tracking number, allowing you to monitor your package's progress and receive real-time updates.
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Shipping Fees and International Orders:
Shipping fees are calculated based on the weight of your order, the selected shipping method, and the destination. The exact shipping cost will be displayed during the checkout process. For international orders, please be aware that additional customs duties, taxes, or import fees may apply upon delivery, and the recipient is responsible for these charges.
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Communication and Support:
We value your satisfaction and will keep you informed about your order's status throughout the shipping process. If you have any questions, concerns, or issues regarding your shipment, please reach out to our dedicated customer support team. We are here to assist you and ensure a positive shipping experience.
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We appreciate your understanding that shipping times may vary due to multiple fulfillment centers, and we strive to make sure your order reaches you as quickly and efficiently as possible. If you have any further questions or require assistance, please don't hesitate to contact our friendly customer support team
Return & Exchange Policy
At Deviant LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please read the following guidelines regarding our return process:
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Eligibility and Timeframe:
To be eligible for a return, the item must be unused, in its original condition, and with the tags attached. You must initiate the return process within 14 days from the date of delivery. After this timeframe, we regret that we cannot accept returns.
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Return Process:
To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with instructions and a return shipping label, if applicable. Please ensure that the item is securely packaged to prevent damage during transit.
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Refund and Exchange:
Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued in the original form of payment, excluding any shipping fees. If you prefer an exchange, we will assist you in selecting a suitable alternative. Please note that the availability of the desired exchange item is subject to stock availability.
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Non-Returnable Items:
Some items, such as intimate apparel, swimwear, and personalized items, may not be eligible for return due to hygiene reasons or their customized nature. Please carefully review the product description or contact our customer support team if you have any questions regarding the eligibility of an item for return.
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Return Shipping Costs:
For eligible returns due to our error or product defect, we will provide a prepaid return shipping label. If the return is due to a change of mind or preference, the customer is responsible for the return shipping costs.
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We strive to process returns promptly and aim to provide exceptional customer service throughout the process. If you have any further questions or need assistance with a return, please don't hesitate to reach out to our dedicated customer support team.